Terms Of Service

Vanway Kitchen + Bath has terms of service that describe our process from the preliminary design all the way to the final installation.  Please read through our policies carefully and discuss any questions you may have with your designer.  They’ll be happy to explain and guide you through the process.

Retail Terms Of Service

The following terms of service apply to our retail clients, who are home owners purchasing cabinets and countertops for use in their primary and secondary homes.

The Design Process

Initial Design: Vanway Kitchen + Bath will create a preliminary design and preliminary quote based on information provided by the client.  This design serves as an initial representation and the accuracy of the quotation is contingent upon the information provided by the client at this stage.

Client Review: Vanway Kitchen + Bath will present the preliminary design to the client, at which time the client will have the opportunity to provide feedback and request revisions.  Vanway Kitchen + Bath will make reasonable efforts to incorporate all requested changes, allowing up to 5 rounds of revisions. Further revisions may be subject to an additional fee.

Site Measure: Vanway Kitchen + Bath will conduct an in-depth measurement of the space to ensure accurate design specifications. If, after the site measure, it is determined that the initial information provided by the client or the planned design significantly differs from the actual requirements, Vanway Kitchen + Bath reserves the right to adjust both the drawings and the quoted price. Such adjustments will be communicated to the client before proceeding.

The Quote Process

Quote Period: Vanway Kitchen + Bath provides quotes that are valid for a period of 30 days from the date of creation, unless otherwise specified in writing. After this period, Vanway Kitchen + Bath reserves the right to adjust the quoted prices based on factors such as increased material costs, increased labour costs, supply chain issues, product availability, or other relevant considerations.

Price Change: In the event of a price change or supply chain issue, Vanway Kitchen + Bath will make reasonable efforts to notify the customer of the revised pricing or product availability before proceeding with the transaction. The customer will have the option to accept the updated pricing or product availability or decline to proceed with the transaction.

Exceptions:  Exceptions to the 30-day validity period may be made in writing at the sole discretion of Vanway Kitchen + Bath. Such exceptions will be clearly communicated to the client, and any agreed-upon changes to the quote validity period will be documented in writing.

The Sign-Off Process

Final Design: Vanway Kitchen + Bath will complete design revisions and measurements and present the client with a final design and a final quote.  The client is required to thoroughly review both the final design and final quote and provide acceptance within the validity period.

Not Included: No cabinet removal, countertop removal, plumbing services, electrical services, flooring installation, or other construction work will be provided unless specifically described in the quote or sales order.

Signing Off:  Vanway Kitchen + Bath allows approval of the final design to be communicated via email or signed document.  Upon receiving written approval from the client, Vanway Kitchen + Bath will consider the design officially signed off. At this stage, the client must provide a non-refundable deposit equal to 50% of the total quoted amount in order to initiate the ordering process.

Modification: Once the deposit has been accepted by Vanway Kitchen + Bath changes may not be made to the designs, plans, specifications, or products unless agreed to in writing by Vanway Kitchen + Bath.  Vanway Kitchen + Bath will determine the cost of those changes and will provide an updated sales order.  A change order fee may be applied.  At times, small adjustments may be necessary during the ordering and checking process.  Any modifications that impact the price or design will be communicated to the client before proceeding.

Cancellation: Once the deposit has been accepted by Vanway Kitchen + Bath cancellations are not permitted, and the deposit is non-refundable. The customer is responsible for the full quoted amount.  Vanway Kitchen + Bath reserves the right to pursue legal action to recover any outstanding payments.

Exceptions: In exceptional circumstances, Vanway Kitchen + Bath may, at its sole discretion, consider requests for cancellation. Such requests must be made in writing, clearly outlining the reasons for the request. Vanway Kitchen + Bath will review the request and communicate any decisions in writing to the customer.

The Order Process

OPTION 1: Order With Installation.  Vanway Kitchen + Bath uses a payment process that divides the total quoted amount into three installments.  They are outlined as follows:

  • A 50% deposit at time of order. This initial deposit allows the client’s project to be added to the production schedule.  The client’s design will be forwarded to Vanway Kitchen + Bath’s skilled craftsmen who will begin work on the project.
  • A 35% deposit prior to installation. This second payment allows the client’s project to be added to the installation schedule.  The client’s design will be forwarded to Vanway Kitchen + Bath’s trained installers who will deliver and install the project.
  • A 15% deposit after installation. This final payment is required after the project has been installed and the client is satisfied with Vanway Kitchen + Bath’s execution of the project.


Payment Methods:
Vanway Kitchen + Bath accepts a wide range of payment methods including cash, debit card, credit card, online payments, cheques, drafts, money orders, e-transfers, and gift certificates.

Unpaid Balance: Interest on any unpaid amount will be charged at a rate of 2% per month, compounded monthly (26.82% per annum) starting on the first day following the due date.

Disputes: All disputes related to product quality, installation quality, or billing accuracy must be communicated to Vanway Kitchen + Bath within 30 days of receipt of the final invoice.  Otherwise, Vanway Kitchen + Bath assumes products, services, and invoices are correct and accepted by the client.

Warranty: Vanway Kitchen + Bath provides a 5 year retail manufacturer’s warranty on cabinets and countertops that are installed by our employees and approved contractors.  If the installation is not completed by Vanway Kitchen + Bath, the warranty is void.  Please visit the warranty page on our website for full details.

OPTION 2: Order Without Installation

Vanway Kitchen + Bath uses a payment process that divides the total quoted amount into two installments.  They are outlined as follows:

  • A 50% deposit at time of order. This initial deposit allows the client’s project to be added to the production schedule.  The client’s design will be forwarded to Vanway Kitchen + Bath’s skilled craftsmen who will begin work on the project.

 

  • A 50% deposit prior to pick up. This final payment allows the client’s project to be added to the pick up schedule.  The client’s design will be forwarded to Vanway Kitchen + Bath’s craftsmen who will prepare the project for pick up.


Shipping Methods:
 Vanway Kitchen + Bath can palletize and wrap orders for pickup or shipping, for an additional fee and if specifically requested.  The prices quoted by Vanway Kitchen + Bath for orders without installation do not include delivery or freight charges unless explicitly stated otherwise. It is the responsibility of the client to bear the additional cost associated with the transportation of the ordered items to the designated delivery location, including any associated fees, customs duties, or taxes.  Vanway Kitchen + Bath is not liable for any issues, delays, or damages that may occur during transportation and delivery; clients experiencing issues will need to make a shipping claim with the carrier.

Payment Methods: Vanway Kitchen + Bath accepts a wide range of payment methods including cash, debit card, credit card, online payments, cheques, drafts, money orders, e-transfers, and gift certificates.

Unpaid Balances: Interest on any unpaid amount will be charged at a rate of 2% per month, compounded monthly (26.82% per annum) starting on the first day following the due date.

Disputes: All disputes related to product quality, installation quality, or billing accuracy must be communicated to Vanway Kitchen + Bath within 30 days of receipt of the final invoice.  Otherwise, Vanway Kitchen + Bath assumes products, services, and invoices are correct and accepted by the client.

Warranty: Vanway Kitchen + Bath provides a 5 year retail manufacturer’s warranty on cabinets and countertops that are installed by our employees and approved contractors.  If the installation is not completed by Vanway Kitchen + Bath, the warranty is void.  Please visit the warranty page on our website for full details.

OPTION 3: Order With Financing

Vanway Kitchen + Bath offers financing plans through FinanceIt, a Canadian platform that provides a convenient and secure financing solution.  The process is outlined as follows: 

  • Complete the application process. Clients must complete the application process on the FinanceIt platform.  The approval of the credit application is at the discretion of FinanceIt.  Vanway Kitchen + Bath does not have control over the credit approval process and is not responsible for the outcome.

 

  • Receive approval from FinanceIt. Upon approval from FinanceIt, Vanway Kitchen + Bath will move forward with the client’s project which will be added to the production schedule.  The client’s design will be forwarded to Vanway Kitchen + Bath’s skilled craftsmen who will begin work on the project.  No deposit is required.

 

  • Begin monthly payments to FinanceIt. The interest rates, repayment terms, and any additional fees associated with the financing arrangement are determined by FinanceIt. Clients are responsible for making monthly payments to FinanceIt in accordance with the agreed-upon financing terms, after their project is installed.

 

Disputes: All disputes related to product quality, installation quality, or billing accuracy must be communicated to Vanway Kitchen + Bath within 30 days of receipt of the final invoice.  Otherwise, Vanway Kitchen + Bath assumes products, services, and invoices are correct and accepted by the client.

Warranty: Vanway Kitchen + Bath provides a 5 year retail manufacturer’s warranty on cabinets and countertops that are installed by our employees and approved contractors.  If the installation is not completed by Vanway Kitchen + Bath, the warranty is void.  Please visit the warranty page on our website for full details.

The Installation Process

Delivery: Vanway Kitchen + Bath offers delivery and installation to the client’s location.  Installation will be performed by qualified professionals.  Delivery and installation dates will be mutually agreed upon by Vanway Kitchen + Bath and the client.  

Installation Dates: The client acknowledges that installation dates are subject to change due to unforeseen circumstances, including but not limited to weather conditions, manufacturing delays, or other factors beyond the control of Vanway Kitchen + Bath. 

Installation Change: In the event of any changes to the agreed-upon installation dates, Vanway Kitchen + Bath will make reasonable efforts to notify the client in a timely manner. Vanway Kitchen + Bath will work with the client to reschedule installation at the earliest mutually convenient time.

Not Included: No cabinet removal, countertop removal, plumbing services, electrical services, flooring installation, or other construction work will be provided unless specifically described in the quote or sales order.

Site Preparation: Clients are responsible for ensuring that the installation site is ready, including removal of all existing cabinets and countertops.  Clients must ensure that Vanway Kitchen + Bath has the necessary keys or access codes to the site, and a clear pathway to the installation area.  Clients are responsible for ensuring that installers have a suitable workspace for using saws and cutting equipment throughout the installation process.  This workspace should be protected from inclement weather when necessary, such as a carport or garage.  If no suitable workspace is available, the saws and cutting equipment will be used inside.

Deficiencies: After installation, clients have a reasonable period of time to inspect the project for any visible defects or deficiencies.  Clients are responsible for informing Vanway Kitchen + Bath within 30 days of installation so that they may be addressed promptly.  Upon resolution of any issues, the remaining balance becomes due.

Warranty: Vanway Kitchen + Bath provides a 5 year retail manufacturer’s warranty on cabinets and countertops that are installed by our employees and approved contractors.  If the installation is not completed by Vanway Kitchen + Bath, the warranty is void.  Please visit the warranty page on our website for full details.

Legal Notice

Entire Agreement: This Agreement contains the entire understanding between Vanway Kitchen + Bath and the client and supersedes all prior agreements, whether oral or written, relating to the subject matter herein.

Amendments: No amendment or modification of this Agreement shall be valid unless in writing and signed by authorized representatives of both parties.

Disputes: Any disputes arising out of or in connection with this Agreement shall be resolved through arbitration in accordance with the laws of British Columbia.

Severability: If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the Province of British Columbia.

Account Terms Of Service

The following terms of service apply to our business clients, who are home builders, contractors, developers, or other businesses purchasing cabinets and countertops for use in their client homes and businesses.

The Design Process

Initial Design: Vanway Kitchen + Bath will create a preliminary design and preliminary quote based on information provided by the client.  This design serves as an initial representation and the accuracy of the quotation is contingent upon the information provided by the client at this stage.

Client Review: Vanway Kitchen + Bath will present the preliminary design to the client, at which time the client will have the opportunity to provide feedback and request revisions.  Vanway Kitchen + Bath will make reasonable efforts to incorporate all requested changes, allowing up to 5 rounds of revisions. Further revisions may be subject to an additional fee.

Site Measure: Vanway Kitchen + Bath will conduct an in-depth measurement of the space to ensure accurate design specifications. If, after the site measure, it is determined that the initial information provided by the client or the planned design significantly differs from the actual requirements, Vanway Kitchen + Bath reserves the right to adjust both the drawings and the quoted price. Such adjustments will be communicated to the client before proceeding.

The Quote Process

Quote Period: Vanway Kitchen + Bath provides quotes that are valid for a period of 30 days from the date of creation, unless otherwise specified in writing. After this period, Vanway Kitchen + Bath reserves the right to adjust the quoted prices based on factors such as increased material costs, increased labour costs, supply chain issues, product availability, or other relevant considerations.

Price Change: In the event of a price change or supply chain issue, Vanway Kitchen + Bath will make reasonable efforts to notify the customer of the revised pricing or product availability before proceeding with the transaction. The customer will have the option to accept the updated pricing or product availability or decline to proceed with the transaction.

Exceptions:  Exceptions to the 30-day validity period may be made in writing at the sole discretion of Vanway Kitchen + Bath. Such exceptions will be clearly communicated to the client, and any agreed-upon changes to the quote validity period will be documented in writing.

The Sign-Off Process

Final Design: Vanway Kitchen + Bath will complete design revisions and measurements and present the client with a final design and a final quote.  The client is required to thoroughly review both the final design and final quote and provide acceptance within the validity period.

Not Included: No cabinet removal, countertop removal, plumbing services, electrical services, flooring installation, or other construction work will be provided unless specifically described in the quote or sales order.

Signing Off:  Vanway Kitchen + Bath allows approval of the final design to be communicated via email or signed document.  Upon receiving written approval from the client, Vanway Kitchen + Bath will consider the design officially signed off. At this stage, the client must provide a non-refundable deposit equal to 50% of the total quoted amount in order to initiate the ordering process.

Modification: Once the deposit has been accepted by Vanway Kitchen + Bath changes may not be made to the designs, plans, specifications, or products unless agreed to in writing by Vanway Kitchen + Bath.  Vanway Kitchen + Bath will determine the cost of those changes and will provide an updated sales order.  A change order fee may be applied.  At times, small adjustments may be necessary during the ordering and checking process.  Any modifications that impact the price or design will be communicated to the client before proceeding.

Cancellation: Once the deposit has been accepted by Vanway Kitchen + Bath cancellations are not permitted, and the deposit is non-refundable. The customer is responsible for the full quoted amount.  Vanway Kitchen + Bath reserves the right to pursue legal action to recover any outstanding payments.

Exceptions: In exceptional circumstances, Vanway Kitchen + Bath may, at its sole discretion, consider requests for cancellation. Such requests must be made in writing, clearly outlining the reasons for the request. Vanway Kitchen + Bath will review the request and communicate any decisions in writing to the customer.

The Order Process

OPTION 1: Order With Installation, On Account

Vanway Kitchen + Bath offers payment terms to home builders, contractors, and businesses who have completed our credit application process, have completed three projects with payment in advance, and are accounts in good standing. 

Invoicing: Vanway Kitchen + Bath will issue invoices upon installation of each project.  Invoices will be emailed to the account information on file.  Payment for the total invoice amount is due in full within 30 days of the date of invoice.  All invoiced amounts shall be paid to Vanway Kitchen + Bath in full by the accepted payment methods listed.

Payment Methods: Vanway Kitchen + Bath accepts a wide range of payment methods including cash, debit card, cheques, drafts, money orders, and e-transfers.  Credit card payments can be accepted through our JetPay platform and additional service fees may apply.  Accounts may not be paid with gift certificates.

 Unpaid Balance: Interest on any unpaid amount will be charged at a rate of 2% per month, compounded monthly (26.82% per annum) starting on the first day following the due date. Payments will be first applied against the oldest balance.

Collection Fees: Should Vanway Kitchen + Bath require the services of a lawyer or collection service to collect unpaid balances or to enforce these terms of service, the client agrees to indemnify Vanway Kitchen + Bath for the cost of these services.

Warranty: Vanway Kitchen + Bath provides a 5 year retail manufacturer’s warranty on cabinets and countertops that are installed by our employees and approved contractors.  If the installation is not completed by Vanway Kitchen + Bath, the warranty is void.  Please visit the warranty page on our website for full details.

OPTION 2: Order Without Installation

Vanway Kitchen + Bath uses a payment process that divides the total quoted amount into two installments.  They are outlined as follows:

  • A 50% deposit at time of order. This initial deposit allows the client’s project to be added to the production schedule.  The client’s design will be forwarded to Vanway Kitchen + Bath’s skilled craftsmen who will begin work on the project.

 

  • A 50% deposit prior to pick up. This final payment allows the client’s project to be added to the pick up schedule.  The client’s design will be forwarded to Vanway Kitchen + Bath’s craftsmen who will prepare the project for pick up.


Shipping Methods:
 Vanway Kitchen + Bath can palletize and wrap orders for pickup or shipping, for an additional fee and if specifically requested.  The prices quoted by Vanway Kitchen + Bath for orders without installation do not include delivery or freight charges unless explicitly stated otherwise. It is the responsibility of the client to bear the additional cost associated with the transportation of the ordered items to the designated delivery location, including any associated fees, customs duties, or taxes.  Vanway Kitchen + Bath is not liable for any issues, delays, or damages that may occur during transportation and delivery; clients experiencing issues will need to make a shipping claim with the carrier.

Payment Methods: Vanway Kitchen + Bath accepts a wide range of payment methods including cash, debit card, credit card, online payments, cheques, drafts, money orders, e-transfers, and gift certificates.

Unpaid Balances: Interest on any unpaid amount will be charged at a rate of 2% per month, compounded monthly (26.82% per annum) starting on the first day following the due date.

Disputes: All disputes related to product quality, installation quality, or billing accuracy must be communicated to Vanway Kitchen + Bath within 30 days of receipt of the final invoice.  Otherwise, Vanway Kitchen + Bath assumes products, services, and invoices are correct and accepted by the client.

Warranty: Vanway Kitchen + Bath provides a 5 year retail manufacturer’s warranty on cabinets and countertops that are installed by our employees and approved contractors.  If the installation is not completed by Vanway Kitchen + Bath, the warranty is void.  Please visit the warranty page on our website for full details.

The Installation Process

Delivery: Vanway Kitchen + Bath offers delivery and installation to the client’s location.  Installation will be performed by qualified professionals.  Delivery and installation dates will be mutually agreed upon by Vanway Kitchen + Bath and the client.  

Installation Dates: The client acknowledges that installation dates are subject to change due to unforeseen circumstances, including but not limited to weather conditions, manufacturing delays, or other factors beyond the control of Vanway Kitchen + Bath. 

Installation Change: In the event of any changes to the agreed-upon installation dates, Vanway Kitchen + Bath will make reasonable efforts to notify the client in a timely manner. Vanway Kitchen + Bath will work with the client to reschedule installation at the earliest mutually convenient time.

Not Included: No cabinet removal, countertop removal, plumbing services, electrical services, flooring installation, or other construction work will be provided unless specifically described in the quote or sales order.

Site Preparation: Clients are responsible for ensuring that the installation site is ready, including removal of all existing cabinets and countertops.  Clients must ensure that Vanway Kitchen + Bath has the necessary keys or access codes to the site, and a clear pathway to the installation area.  Clients are responsible for ensuring that installers have a suitable workspace for using saws and cutting equipment throughout the installation process.  This workspace should be protected from inclement weather when necessary, such as a carport or garage.  If no suitable workspace is available, the saws and cutting equipment will be used inside.

Deficiencies: After installation, clients have a reasonable period of time to inspect the project for any visible defects or deficiencies.  Clients are responsible for informing Vanway Kitchen + Bath within 30 days of installation so that they may be addressed promptly.  Upon resolution of any issues, the remaining balance becomes due.

Warranty: Vanway Kitchen + Bath provides a 5 year retail manufacturer’s warranty on cabinets and countertops that are installed by our employees and approved contractors.  If the installation is not completed by Vanway Kitchen + Bath, the warranty is void.  Please visit the warranty page on our website for full details.

Legal Notice

Entire Agreement: This Agreement contains the entire understanding between Vanway Kitchen + Bath and the client and supersedes all prior agreements, whether oral or written, relating to the subject matter herein.

Amendments: No amendment or modification of this Agreement shall be valid unless in writing and signed by authorized representatives of both parties.

Disputes: Any disputes arising out of or in connection with this Agreement shall be resolved through arbitration in accordance with the laws of British Columbia.

Severability: If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the Province of British Columbia.