5 Year Limited Warranty for Quartz

Vanway Kitchen + Bath is pleased to offer the following 5 year limited warranty for our quartz countertops.  Please review all the information to ensure you understand what is covered by your warranty.  If you have questions, please contact your designer to have them answered.  We also recommend you follow our instructions for taking care of your countertops so they look good for years to come.

 

Who Is Covered By This Limited Warranty?

  • This limited warranty applies to residential purchasers who have purchased our product for installation in their primary or secondary residence. This warranty can be transferred and applies to future homeowners if the property is sold.
  • This limited warranty applies to home builders and contractors who have purchased our product for installation in a newly constructed home that will be used as a primary or secondary residence. This limited lifetime warranty is then assigned to the initial owner of that home. This warranty can be transferred and applies to future homeowners if the property is sold.
  • This limited warranty does not apply to purchasers who have purchased our product for installation in rental properties or commercial properties.

 

What Is The Limited Warranty Period?

  • This limited warranty begins on the date the product was installed, whether it was purchased by you or on your behalf by a third party such as a contractor or home builder.
  • This limited warranty continues for a period of 5 years. It can be transferred to another person if your property is sold until the 5 year period has ended.

 

What Is Covered By This Limited Warranty?

  • Vanway Kitchen + Bath warrants that your quartz countertops will be designed, manufactured, and / or installed according to the plan and description provided by the designer and approved by the client.
  • Vanway Kitchen + Bath warrants that your product will be free from defects in material and workmanship, under normal use and maintenance at the original site of installation, for the warranty period.
  • Vanway Kitchen + Bath will, at our option, repair or replace products which are defective. Should our product lines change, we reserve the right to repair or replace your product with an option that is of a similar or comparable pattern or colour in order to achieve a uniform appearance. Should it not be commercially feasible to repair or replace a defective product, we may opt to provide a refund or credit for the portion of the product that is defective. As we are working with natural products which change in appearance over time, we cannot guarantee an exact match with the pattern or colour of the existing quartz in your home.

 

What Is Not Covered By This Limited Warranty?

  • This limited warranty does not cover damage from normal wear and tear. This includes products that show natural wear and variation from age, sunlight, or environmental exposure; products that have staining due to spills; and products that have damage from inappropriate knife use or scrubbing.
  • This limited warranty does not cover damage from impact, weight, or movement. This includes products that develop chips after scraping, bumping, or dropping objects; products that develop cracks after excessive weight or force applied; or products that develop cracks due to movement after installation.
  • This limited warranty does not cover damage from temperature changes. This includes products are damaged after direct or sustained application of heat, or products that are damaged after sudden or rapid changes in temperature.
  • This limited warranty does not cover damage from misuse or abuse. This includes products that have been cleaned using abrasive, acidic, corrosive, or chlorine-based substances; products that have had unauthorized modifications; products that have been used outdoors; and products that have been damaged by fire, flood, or acts outside our control.
  • This limited warranty does not cover labour costs for removing or reinstalling the product.  It does not cover labour costs or material charges for removal, reinstallation, repainting, refinishing or replacement of any other items or building materials which must be removed, reinstalled, repainted, refinished, or replaced in order to repair or replace the defective product.
  • This limited warranty does not cover products that were installed by anyone other than Vanway Kitchen + Bath.

 

How To Request Warranty Service

To obtain warranty service, please contact your nearest Vanway Kitchen + Bath location.  Describe the problem you see and if possible, include photos of the issue. Vanway Kitchen + Bath will arrange a complimentary inspection of the product to ensure the issue is within the scope of our warranty. For example, normal wear and tear is not a manufacturing defect.  It would not be covered by warranty as all quartz countertops can expect to have changes in colour or gloss over time.

Common Warranty Questions

Vanway Kitchen + Bath offers an exceptional warranty that meets and exceeds industry standards. Still, we occasionally receive questions from clients that indicate there is some confusion about is covered.

  • A warranty doesn’t cover natural variation. Quartz is an engineered stone that contains variations in colour, patterns, veining, and gloss. No two slabs are exactly alike – so different sections of your countertop may not be identical in appearance. This is part of the beauty of quartz and is why clients choose stone countertops rather than laminate countertops.
  • A warranty doesn’t cover natural aging. Stone and resins undergo a natural aging process. The colours change somewhat as the years go on; the colour can also be impacted by direct sunlight. The finish and gloss of your quartz countertop may also subtly change with normal wear and tear.
  • A warranty doesn’t cover heat damage. Quartz is an engineered stone that can be damaged by direct heat transfer. If hot cooking pots, electric griddles, slow cookers, and roaster ovens are placed on the countertop without hot pads or solid trivets, damage will occur. To protect your countertops and keep them looking new as long as possible, please follow our care instructions.
  • A warranty doesn’t cover damage caused by you. It is possible to damage your countertops with your actions. Scrubbing quartz with abrasive scouring pads will dull the finish. Using knives on your quartz without a cutting board will scratch the stone. Spilling highly pigmented substances such as wine, berries, or tomato sauce may stain the quartz. Damage like this is not due to our manufacturing process and is not covered by this warranty.

Manufacturer's Warranty

Many quartz brands offer a manufacturer’s warranty.  To take advantage of it, you may need to register your product and provide proof of purchase.  Click on the link for your brand of quartz to be directed to the manufacturer’s website so you can learn more about the warranty they offer and how to register your product.